Privacy Policy

In compliance with the obligations established in Organic Law 3/2018, of December 5, on the Protection of Personal Data and Guarantee In accordance with the Digital Rights Act and Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, you are provided with the following information regarding the processing of your personal data:

Who is responsible for processing your data?

Owner: Idea 3D Advanced Manufacturing SL – B87737813 Address: Edificio Niza, C/ de Caleruega, 81, 4ºA Phone: +34 910 608 058 Email: info@iamanufacturing.com Website: iamanufacturing.com For any questions, you can contact Idea 3D Advanced Manufacturing SL at: info@iamanufacturing.com Our customer service hours are 9:00 AM – 9:00 PM Monday to Friday, and 10:00 AM – 2:00 PM on Saturdays. You can contact us in any way you prefer. We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it periodically, and if you are registered and access your account or profile, you will be notified of any changes. If you belong to any of the following groups, please consult the information:

WEB OR EMAIL CONTACTS

What data do we collect through the Web?

We may process your IP address, the operating system and browser you use, and even the duration of your visit, anonymously. If you provide us with information in the contact form, you will be identified so that we can contact you, if necessary.

For what purposes will we process your personal data?

• To answer your questions, requests, or petitions.
• Manage the requested service, answer your request, or process your petition.
• Information via electronic means, regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Perform analysis and improvements on the Web, regarding our products and services.  Improve our business strategy.

What is the legal basis for processing your data?

Acceptance and consent of the interested party: In cases where completing a form and clicking the "submit" button is necessary to make a request, doing so necessarily implies that you have been informed of and have expressly consented to the content of the clause attached to said form or the privacy policy. All our forms include an asterisk (*) next to required fields. If you do not provide this information or do not check the box to accept the privacy policy, you will not be able to submit the information. It typically reads: "□ I am over 14 years old and I have read and accept the Privacy Policy."“

CUSTOMERS

For what purposes will we process your personal data?

• Budget preparation and monitoring through communication between both parties.
• Information via electronic means, regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communications and logistics services performed by the Manager.
• Billing and filing of appropriate taxes.
• Carry out the corresponding transactions.
• Control and recovery management.

SUPPLIERS

For what purposes will we process your personal data?

• Information via electronic means, regarding your request.
• Commercial or event information by electronic means, provided there is express authorization.
• Manage the administrative, communications and logistics services performed by the Manager.
• Billing.
• Carry out the corresponding transactions.
• Billing and filing of appropriate taxes.
• Control and recovery management.

What is the legal basis for processing your data?

The legal basis is the acceptance of a contractual relationship, or failing that, your consent when contacting us or offering us your products by any means.

SOCIAL MEDIA CONTACTS

For what purposes will we process your personal data?

• Answering your questions and requests  or requests.
• Manage the requested service, answer your request, or process your petition.
• Connecting with you and building a community of followers.

What is the legal basis for processing your data?

Acceptance of a contractual relationship within the relevant social network environment, and in accordance with its Privacy policies:

• Facebook http://www.facebook.com/policy.php?ref=pf
• Instagram https://help.instagram.com/155833707900388
• Twitter http://twitter.com/privacy
• Pinterest https://about.pinterest.com/es/privacy-policy
• Google* http://www.google.com/intl/es/policies/privacy/ *(Google+ and YouTube)

How long will we keep personal data?

We can only access or delete your data in a limited way because it's tied to your specific profile. We will process your data for as long as you continue to follow us, are friends, or have clicked "like," "follow," or similar buttons. Any corrections to your data or restrictions on information or posts must be made through your profile or user settings on the social network itself.

Do we include personal data of third parties?

No, as a general rule we only process the data provided to us by the data subjects. If you provide us with data from third parties, you must first inform and request the consent of these persons, or otherwise you exempt us from any responsibility for non-compliance with this requirement.

And what about data on minors?

We do not process data of children under 14 years of age. Therefore, please refrain from providing such data if you are under 14 or, if applicable, from providing data of third parties who are under 14. Idea 3D Advanced Manufacturing SL disclaims all liability for any breach of this provision.

Will we be communicating electronically?

• They will only be used to process your request, if it is one of the contact methods you have provided to us.
• If we carry out commercial communications, they will have been previously and expressly  authorized by you.

What security measures do we apply?

You can rest assured: We have adopted an optimal level of protection for the Personal Data we handle, and we have installed all the technical means and measures at our disposal according to the state of technology to prevent the loss, misuse, alteration, unauthorized access and theft of Personal Data.

To whom will your data be communicated?

Your data will not be shared with third parties, except where legally required. Specifically, it will be shared with the Spanish Tax Agency (Agencia Estatal de la Administración Tributaria) and banks and financial institutions for the collection of payment for the service provided or product purchased, as well as with the data processors necessary for the execution of the agreement. In the case of a purchase or payment, if you choose any application, website, platform, bank card, or other online service, your data will be shared with that platform or processed within its environment, always with the highest security standards. When instructed by us, the web development and maintenance company, or the hosting company, will have access to our website. These companies will have signed a service agreement that obligates them to maintain the same level of privacy as we do. Any international data transfers when using American applications will have the appropriate safeguards required by the GDPR, which guarantees that American software companies comply with European data protection policies regarding privacy.

What rights do you have?

• To find out whether we are processing your data or not.
• To access your personal data.
• To request the correction of your data if it is inaccurate.
• To request the deletion of your data if it is no longer necessary for the purposes for which it was collected or if you withdraw the consent you have given us.
• You may request the limitation of the processing of your data in some cases, in which case we will only keep them in accordance with current regulations.
• You have the right to data portability, meaning your data will be provided to you in a structured, commonly used, and machine-readable format. If you prefer, we can send it to the new data controller you designate. This right is only valid in certain circumstances.
• To file a complaint with the Spanish Data Protection Agency or competent supervisory authority, if you believe we have not served you correctly.
• To revoke consent for any treatment for which you have consented, at any time.

If you change any information, please let us know so we can keep it up to date.

Do you want a form for exercising your rights?

• We have forms for exercising your rights, ask us for them by  email or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
• These forms must be signed electronically or accompanied by a photocopy of the ID card.
• If you are represented by someone, you must attach a copy of their ID, or have them sign it with their electronic signature.
• The forms can be submitted in person, sent by letter or by email to the address of the Responsible Party at the beginning of this text.

How long does it take us to respond to your request to exercise your rights?

It depends on the right, but at most one month from your request, and two months if the matter is very complex and we notify you that we need more time.

Do we use cookies?

If we use any cookies other than those strictly necessary, you can consult our cookie policy via the link at the bottom of our website.

How long will we keep your personal data?

• Your personal data will be kept as long as you remain associated with us.
• Once you unsubscribe, the personal data processed for each purpose will be kept for the legally established periods, including the period in which a judge or court may require them, taking into account the statute of limitations for legal actions.
• The data processed will be kept until the aforementioned legal deadlines expire, if there is a legal obligation to maintain it, or if there is no such legal deadline, until the interested party requests its deletion or revokes the consent given.
• We will keep all information and communications relating to your purchase or the provision of our service, for as long as the product or service warranties last, in order to address any potential claims.